The interactive customer meeting

Being professional has a lot to do with communication. And how we communicate depends largely on the situation we find ourselves in. You know this if you have ever interacted with an upset or disappointed person who has a complaint. Or if you have had to give bad news to someone. How you communicate in these situations makes a big difference. If you do it right, the person can become more engaged and open to solutions.

Try a section of the training for free!

Click here to try the section "Dare to say no" (in swedish) 

 Conditions, system requirements and FAQs 
 Order a course now

About the course

The interactive customer meeting is an e-learning course that lets you meet customers who need to be helped. Relevant theory-based sections in the course help you act correctly and guide you through situations in a professional manner. This theory is easily applied to everyday situations when dealing with customers, colleagues, or people in your private life. We know it is important that you practice what you learn. That is why the interactive role play lets you demonstrate your personal skills and behavior, and gives direct feedback on your chosen course of action. Professional actors bring the realistic scenarios to life, and make the training interesting and entertaining. The course can be taken when you want and where you want, comfortably via the Internet.

Course goals

After going through the course’s sections you will have increased your understanding for how people react in different situations. It will be simpler for you to act in a constructive way, even in situations that today can feel difficult. You will have tools for handling people who have complaints or who you have to give disappointing information to. You will be able to negotiate in a professional manner, for example when booking and conducting meetings.

Course content

• Handling complaints – how to get someone who is upset or disappointed to become engaged and pleased.
• Giving negative information – how you give negative information in a professional manner and handle the reaction.
• Dare to say “no” – sometimes the customer isn’t right, but this can lead to add-on sales. We show you how.
• Scheduling meetings – often demands negotiation in order to reach your goals
• Effective meetings – create the right conditions for professional and effective meetings in which you take the initiative

495 SEK excluding VAT
Gives one person unlimited access to the course over a 6 month period.