Course Description

Leading as a Non-Manager gives you a grounding in communication and an understanding of what impact it has on you and others. You gain theories and tools that give you a greater understanding of yourself and of how you can lead and influence others. Through practical exercises, you learn to use coaching and feedback as natural tools, and you also learn to handle conflicts. In addition, you gain techniques for effectively controlling discussions.

Course Content

  • Basics of communication
  • Active listening
  • Effective techniques for steering discussions using questions
  • Coaching
  • Feedback - saying what has to be said
  • Managing expectations and reality
  • Setting boundaries and having the courage to say no
  • How we react to change
  • Understanding and identifying everyday conflicts

Course Goals

After the course, you will have improved your employeeship. You will have greater communication skills and this will make you better able to understand and successfully lead the people around you. You will have mastered the basics of coaching and feedback. You will be able to identify conflicts and you will have a greater understanding of how people react to change.

For whom

The course is aimed at those whose job comes with no formal management or personnel responsibilities, but who are responsible for leading, supporting and developing individuals and groups.

Pre-Requisite Learning

No previous knowledge is necessary.

Additional information

The course is worth 14 PDU points for PMP® certified project managers.

(PMP and PDU are registered marks of the Project Management Institute, Inc.)

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